Terms

Refund policy

If you're not happy with your report, you get your money back.

Last updated 25 September 2026.

30 days, no questions

Email support@indaga.ai within 30 days of paying, from the address you sign in with, and we refund the full amount to your card. You don't need to give a reason. The refund goes back through Stripe and usually reaches your card within 5 to 10 working days, depending on your bank.

What a refund changes

After a refund, the report is no longer available in your account. A refund does not delete your data. If you want that too, say so in the same email; see Your DNA file at Indaga.

If something goes wrong on our side

We check that we can read your file before you pay, so a file we can't read is never charged. If your report does not arrive, or something else fails on our side, write to us and we will fix it or refund you, whenever it happens.