Terms
Refund policy
If you're not happy with your report, you get your money back.
Last updated 10 November 2026.
What this covers
This policy is for the report from a DNA-test file. The whole-genome DNA kit and the report from a whole-genome file have their own refund rules: see The kit and the whole-genome report in our terms.
30 days, no questions
Use “Withdraw from contract here” on your dashboard, or email support@indaga.ai from the address you sign in with, within 30 days of paying, and we refund the full amount to your card. You don't need to give a reason. The refund goes back through Stripe and usually reaches your card within 5 to 10 working days, depending on your bank.
What a refund changes
After a refund, the full report is no longer available in your account; your free report stays. A refund does not delete your data. If you want that too, say so in the same email; see Your DNA file at Indaga.
If something goes wrong on our side
We check that we can read your file before you pay, so a file we can't read is never charged. If your report does not arrive, or something else fails on our side, write to us and we will fix it or refund you, whenever it happens.