Terms of sale and Connect

Who sells it

Indaga is a product of CryptoSvit (Ruslan Plakhuta, eenmanszaak), KVK 89565568, VAT NL004741679B15, Soesterberghof 102, 2631 LH Nootdorp, Netherlands. Contact: support@indaga.ai or +1 (888) 602-7964.

What you buy

Uploading a raw DNA file you already have from 23andMe, AncestryDNA, MyHeritage or FamilyTreeDNA is free, and so is the free report built from it: what your file covers and five trait readings (lactose, alcohol flush, caffeine sensitivity, skin and sun, muscle fibre). A whole-genome file is read as a separate report: see The kit and the whole-genome report.

What you buy is the full report and the full analysis of that file: a one-time purchase that unlocks the full report of your upload, in your account and as a PDF, once its free report is ready. Drug response and some other sections are added when your full analysis finishes, usually within about 15 minutes of your payment. If your account already shows the full analysis (in the Indaga iOS app, or from before 29 September 2026), the purchase adds the full printed report. It is not a subscription. When we improve the analysis, we may rebuild your report from your file at no charge.

The kit and the whole-genome report

The Deep whole-genome DNA kit (€899 including VAT) is paid when you order. The report from your whole-genome file (€200 including VAT) is paid after you upload your file. If you pay in another currency, Stripe converts the price and adds its conversion fee, shown before you pay; you can pay in euros instead. A refund returns what you paid, in the currency you paid.

The Deep kit is a saliva collection kit posted to you, your whole genome sequenced by a laboratory in Europe (about 120 Gb (about 40x raw)), your data files (FASTQ, BAM and VCF), and an Indaga report built from your genome. “Raw” counts every base the sequencer reads; “after mapping” counts only the reads placed on your genome, the ones your report is read from. Depth after mapping is lower and varies with the sample. Every depth is sequenced from a PCR-free library. A deeper option means larger FASTQ and BAM files to download. We post your kit within 5 business days of your payment, and we email you first to ask for your shipping address. Until your kit is posted, you can cancel for a full refund by emailing support@indaga.ai. If we can’t offer the kit after all, we refund you in full. Before your kit is posted, we’ll send you its terms, including what happens to your sample and your right to withdraw after posting; if you don’t accept them, we refund you in full. The kit is not available in France. It is not available in the US yet.

The report from your whole-genome file reads a gVCF (up to 8 GB) or a VCF (up to 1 GB), on GRCh38 or GRCh37, or your raw sequencing files: FASTQ, BAM or CRAM, up to 250 GB each. A VCF lists only your variants, so the report reads much less from it. It includes no screen for rare disease variants. You upload your file before you pay, and we show you what we received; we read it for your report only after you pay. A file you don’t pay for is deleted 30 days after the upload. Your report is ready within 3 business days of your payment (7 business days for GRCh37). Raw files need an extra step before we can read them: for those, we email you the date your report will be ready within one business day of your payment. Until it is delivered, you can cancel for a full refund, and if your file can’t be read, we refund you in full. When you pay, you ask us to start at once, and your right to withdraw ends when your report is delivered.

Both are longevity and wellness information, never a diagnosis.

Connecting an AI

Connect lets an AI service or client you choose access your Indaga record. It is optional. Connection availability depends on the access shown in your account; installing a plugin does not itself grant access or buy an Indaga plan. Your AI provider's account and service are separate from Indaga.

The Indaga plugin's four workflows review your record, weekly changes, recovery and dated lab results. The connection can also permit additions or updates to your record when you ask for them. Review the connection permissions and the Connect guide before authorizing it. For OAuth, you separately agree to the named client and data transfer on the approval page. Keep any connection credential private, and revoke a connection in Connect settings when you no longer want it to have access.

The provider you connect handles the data it receives under its own terms and privacy policy. Its retention, use and processing location may differ from Indaga's, including processing outside the EU. Indaga cannot control or undo its handling of copies it has received. Revoking a connection stops future access; it does not erase those copies. See our privacy notice.

AI answers can be wrong or incomplete. The information is for wellness and education, not diagnosis or treatment. A missing measurement is not a normal result, and a recovery or training ceiling is not a requirement to exercise. Do not start, stop or change medication based on a plugin answer. Ask your doctor or pharmacist about medical decisions. For connection or account problems, get help from Indaga.

You can connect Claude, ChatGPT or another assistant to your Indaga record and ask it about your record in your own words. Included with the full report for as long as you have it, or €7 a month without it. The plan unlocks no readings: your report stays the free edition unless you buy the full report. The assistant you connect sees what it reads, under its provider's terms, and most providers process data outside the EU.

The plan costs €7 a month, the total you pay. It is charged when you subscribe and then every month until you cancel, with no minimum term and no fixed end. You can subscribe on the Connect page once your DNA file is uploaded.

Cancel any time on the Connect page, or by email to support@indaga.ai: the plan then ends when the paid month does, and nothing more is charged. If a monthly payment fails, we try it again for up to 14 days, and your AI stays connected meanwhile. If it still fails after 14 days, the plan ends and the unpaid month is not charged. If you cancel while a payment is failing, the plan ends at once and the unpaid month is not charged.

If you buy the full report, the plan ends at once, because the report includes it, and the month you paid for is refunded to your card within 14 days; if a payment is failing, the unpaid month is not charged. If you ask us to delete your DNA data, the plan ends at once and the month you paid for is refunded the same way.

You can withdraw from the plan within 14 days of subscribing and get a full refund: use “Withdraw from contract here” on the Connect page, or email support@indaga.ai. We then end the plan at once and refund what you paid for it within 14 days.

If the plan's price changes, we email you 14 to 30 days before the new price applies. It applies only from your first renewal after that notice, and you can cancel before then at no cost. Where the law asks for your consent to a new price first, as New York's does, we ask for it, and without it the plan ends before the new price applies.

If we change what the plan does in a way that matters to you, we email you the reason before the change applies, and for 30 days after it you can cancel and get back what you paid for the rest of the month. We can end the plan too, but never at shorter notice than you can: you keep it until the end of the month you paid for.

These are the plan's terms, version connect-plan-2026-10-01-eur.

Price and payment

The price is shown before you pay, and it is the total you pay, once. Payment is by card through Stripe, and your statement shows INDAGA.AI. We check that we can read your file before you pay. If we can't, you are not charged.

Your file

Upload only your own DNA file, and only if you are 18 or older. How we handle it is on Your DNA file at Indaga and in our privacy notice.

What the report is, and is not

Indaga is wellness information. It is not medical advice, a diagnosis or a substitute for a doctor. Your report reads the markers your DNA test measured and estimates some others, so it can miss things: a finding we don't report is not proof that you don't have it. It does not interpret hereditary-cancer genes.

The drug-response section gives preliminary information only. It is not medical advice, a diagnosis or a prescription; it does not tell you whether to take a medicine or how much, and it does not detect every variant that can affect a medicine. Do not start, stop or change any medication because of it; keep taking medicines as prescribed, and ask your doctor or pharmacist, who may order a clinical pharmacogenetic test to confirm a result before any medical decision.

Refunds

For the report from a DNA-test file, see our refund policy. If you live in the EU or the UK, you also have a legal right to cancel within 14 days; our refund policy is at least as generous. For the kit and the whole-genome report, see The kit and the whole-genome report above.

Responsibility

We build your report with care and as described here. As far as the law allows, we are not responsible for decisions made on the basis of the report without a professional's advice, and our responsibility for a purchase is limited to what you paid for it. Nothing in these terms limits the rights you have under the consumer law of the country where you live.

Law and disputes

Dutch law applies, and you keep the protection of the mandatory consumer law where you live. If something is wrong, write to support@indaga.ai first; we answer within a few working days.

Changes

When these terms change, the new version appears here with its date. A change never applies to a purchase you have already made, except that the plan's price and what it does can change as “Connecting an AI” describes.